Altura Credit Union

So I need a ledger of what I have spent sent to my email which is alanmobley387@***.com thanks have a good day!

Locked account I was given back my check so my funds were on hold and then I couldn't access payroll check. After that my account was locked and I have no idea why.

Worst thing ever trying to get in contact with altura customer service over the phone. I don't know how many time I explain over email that calls from were I'm at wasn't successful. Altura Credit Union needs to have an international phone number that we members can be able to get customer service no matter where we are calling from. I already solved my problem!! after how many attempts???? but thanks anyway don't need further assistance.

Went to deposit my cash at this atm, first it didnt read all my bills so it deposited back out but then was able to read 400 dollars. Clicked deposit and then I got a receipt saying I deposited 400. Went to check my bank and it did not deposit. I need and want my money back but the atm would not allow. I need NEED your help

My daughter and I walked into an Altura Credit Union in Murrieta on Saturday about an hour before closing, we filled out an application for a used car loan, and were told that we would hear back by Monday at the latest, no word from anyone on Monday or Tuesday, so we called the office on Wednesday and they told us that we did not qualify because my daughter hadnt been at her job for 18 months, thats fine if you cant give us the loan but please contact us as soon you have that information, youve waisted our time to shop somewhere else, thank you

When Altura was March Air Force CU it was a great Financial Institution. Now I see it as a Money hogging bandit. Through the years I have made many transactions with March Air Force and Visterra with ease. I have been with them for over 30 years, in 30 years I have never missed a payment or even one day late on any payment. I currently have a small car loan with them, but once its paid off, I will close my account and run fast far away from them. I don't like doing business with a company that does not care about the community they serve. I think they forget they need us more then we need them. Sincerely: Can't wait to detach myself from Altura. PS I'm not Pissed off, just Very Disappointed, to see a good Institution go greed.

can i pay my auto loan online. I don't bank with Altura?

Altura claims to have a signature loan you can easily qualify for. With an over qualifying report and score i decided to aplly in which theh counter offered numerous times and i accepted a reaso able offer. Once my documents were sent in they asked for they asked again for documents that were not neccessarry to showing the proof of income asked for.. Once i did give them everything' needed they decided to counter offer AGAIN!! THen in the report , claimed i never acceppted any offers . The whole company is a joke and very unprofessional. Iguess being from Riverside you tryto help a local business but they just make our reputation even worse...Even spoke with a "seinor vp" and after every sentence i said she says "mmhmm" "mmhmm" basically in ine ear and out the other. Oh well i will take my business elsewhere and for sure tell friends and family to stay away from altura.

Absolute worst Credit union, they will promise you the world and without ever notifying you they can close your account, remove money from your checking as they seem fit and finally my favorite after being 2 payments behind and letting them know that you have not forgot to pay them but will pay them as soon as you can, they REPO'd my car the day before I went to pay them and are now trying to charge me a $600 tow charge. when I called to pay, they told me I had to wait till Tuesday because of procedure(its Friday) so that they can rack up another $100! which I have a buddy that runs a tow truck for a living and asked him about this kind of thing(his response, you will love this, it is an arrangement between the credit union and the tow company to rack up costs!!!) absolutely worst credit union. you have all been warned. I banked with them for the past 5 years and have personally had all this crap to deal with!

They stole my money.. I transferred over $50.00 from my checking to my savings to cover the life insurance payment on a Saturday. Its Monday morning and when I checked my account, my savings is overdrawn by $48.00. The life insurance payment The courtesy pay fee And a transfer fee is what they charged me. I messaged them and asked for a reimbursement because I transfered my money over on the 3rd of December and the payment was taken out on the 4th and today is the 5th and I'm negative. They said that after I transferred the money from my checking to my savings that I transferred it back, however my checking shows that I transferred the money TO my savings account but never getting it back. My savings shows that I deposited the money in but it was transferred somewhere else. I told them that i didnt and wouldnt do that. But they refuse to reimburse me my money! Do NOT bank with this company, they will ALWAYS find a way to charge you, they took my money redhanded and still want to charge me for it...please, dont waste your time.

I am a active duty service member and in 2015, I purchased a new truck while I was stationed in San Diego, CA. I got a very good interest rate 1.9% through Altura Credit Union. It was all arranged through the dealership. Four months later I was selected for orders and me and my family was direct to transfer overseas. As per the new military rules, service members must request (through their loan company) to transfer their vehicle to an over seas assignment. When I requested this through Altura credit union I was denied. After many phone calls with the customer server I finally gave up. I put my truck in storage and transferred. After being overseas for four months I received a letter from Altura credit union instructing me that they were adding $2400 to my loan balance because I did not have full coverage on my truck. I called customer server again, spending a lot of money on calling cards, and informed them that I had my truck in storage, that the storage company provided full coverage while under there care. I also provided them with my insurance documents showing them my storage insurance, the contract from the storage company showing the coverage provided.I also let them know that I only had my truck in storage because they refused to grant me permission to ship my vehicle overseas during my military tour. The have always been very rude, they did not care in the slittiest that I forced to move over seas because I am in the military and they never removed the $2400 charge of my loan balance. I will never deal with Altura again in the future and I will do my best to inform other service members about Altura.

Altira credit union sucks. Customer service department is worthless. People that work there are rude- I'm not sure why but incompetence appears to be there business model.

Worst customer service. Applied for a car loan first week of November . Submitted all necessary documents. The lady said they will let us know in 2 hours if we were qualified or not. Weeks later until now dec.30th we have not heard from them. We called multiple times and said they are working on it still. Same thing happened with my co workers never called her back or letting her know about her loan application. We have good credit I don't understand until know we don't know the result of that application. This is by far the worst customer service ever.

On July 11, 2011 I walked into the Rancho Mirage branch of the Altura Credit Union and requested an international wire be sent in the amount of $750 to the bank HSBC Canada. Today it is July 27, 2011 and the funds have not been received into the account of the recipient designated. It cost $40 to send the wire, and my account has also since been debited an additional $35 to trace the wire, for a total cost of $75.00 so far. The first five phone calls to the Altura Credit Union EFT department (the department that handles the wires) I was promised a return phone call, and got no such return phone call. Then when contacting the original branch where the wire was sent from, I did get a return phone call from Gwendolyn D'Fonseca. She was the only one who attempted to follow up with me on what happened to my money and bothered to call me back. But "Raquel" in the EFT department, who I was told was initiating the trace, never contacted me. "Vinnie" at the Riverside branch called me back yesterday to tell me that this trace process could take an additional month. A month?? It's already been over two weeks since I sent the wire. He then gave me the all to familiar Altura Credit union mantra "there's nothing else we can do for you." On each of the preceding phone calls that I have made to Altura Credit Union since July 13, 2011, each representative said the same thing, "we're sorry but there's nothing else we can do." I'd like to see that written on more of their sales materials...it'd be more honest. Of course when I initiated this wire no one told me that it could take 30 days even, and no one told me that if the wire doesn't get there "there is nothing we can do." Also, I just found out this morning that they outsource these wires, that is, Altura Credit Union doesn't actually send the wires. They use a third-party company to actually facilitate the wire process, another little detail I was never told about. I almost never even use this account, as I bank primarily with Wells Fargo and E*TRADE. At this point in time I am grateful for that. Needless to say, if someone from Altura Credit Union doesn't find my money, and/or assure me that if my funds are not or will not be deposited into the intended account soon they will replace those funds, then I will absolutely sue them. Meanwhile, I am going to blog daily about this experience. I am very upset about this, as I can't afford to have $750 go missing. I have never been told so many times by so many people "sorry, there's nothing more we can do." If you are considering banking with Altura Credit Union, you'd better pray you never need them to assist you with any issues, like finding your money!